At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people. We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success. If you're passionate, skilled, and ready to grow—we want you on our team. About the RoleThis position combines high-level customer service support with dispatching responsibilities, ensuring a seamless experience for our customers from first call through project completion. Weekend and evening availability is required. What You’ll DoCustomer Service & Call Management Answer inbound calls and make outbound calls with professionalism and careSchedule service, maintenance, inspection, and installation appointmentsAssist customers with services, memberships, and general inquiriesRoute calls and information to appropriate departmentsFollow up on open estimates, quotes, and membership renewalsDispatch Relief Communicate with customers to confirm details and answer questionsEnsure technicians have the necessary materials and job informationMonitor installation progress and support the field team as neededResolve scheduling issues or delays quickly and efficientlyFollow up post-installation to ensure customer satisfactionAdministrative & Team Collaboration Maintain accurate customer records and job documentationUse CRM/scheduling systems (Service Titan preferred)Collaborate with sales, service, and install teams for a seamless workflowBenefits Performance BonusesCompany Sponsored Insurance Provided401(k) with Company Match – Invest in your future.Paid Gym Membership – You choose the gym.Company-Sponsored Dental, Vision & Life InsurancePaid Holidays & PTO – 6 holidays + 5 PTO days annually. A Little About Us: TE Certified Plumbing is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is! TE Certified is an equal opportunity employer and a drug-free workplace.