As a Logistics Services Data Analyst, you will be responsible for designing reporting, systems and tools that help us maximize the effectiveness of contact center resources and processes, service delivery systems and enhance supply chain performance. With a customer first approach, you will dive into complex systems and data to identify trends, develop performance metrics, and help us focus on areas where our customer needs us most. An ideal candidate for this role will have a passion for customer service, be detail-oriented, curious, and enjoy leveraging nuanced systems to craft and share compelling stories. As a Logistics Services Data Analyst, you will create and maintain all reporting and data for Logistics Services to provide an overview of provider performance metrics, customer contacts, overall performance, and more. Provide insights and produce ad hoc analytics of service issue trends by provider/region/area. Assist in creating and developing structured presentations that detail project scope, analyses, and recommendations. Define approaches for data conversion and standardization across Logistics and cross-functional teams. Produce a weekly business review and effectively present the information to facilitate solutions and decision-making. Support system configuration and design (i.e. workflows, attribute information) to properly represent customer data. Take ownership and initiative on recommending, developing and implementing contact center reporting changes to enhance the store experience and increase customer satisfaction.