Job description
What this role is about
We're seeking an experienced Part-Time Remote Customer Service Associate to join our team in Colorado. As a Customer Service Associate, you'll be the first point of contact for our customers, providing exceptional service and support in a fast-paced, dynamic environment. If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we'd love to hear from you. As a Part-Time Remote Customer Service Associate, you'll be responsible for providing exceptional customer service and support to our customers in a claims contact center. You'll be the first voice our customers hear when they need us the most, and you'll play a critical role in ensuring that their needs are met and exceeded. This role operates in an open office working environment, which includes normal and customary distractions, noise, and interruptions. As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a dedicated workspace free of noise and distractions.
Requirements
Strong verbal communication and listening skills. Proficient in English written and verbal communication skills. Assumes personal responsibility for actions. Possesses flexibility to work in a fast-paced, dynamic environment. Possesses strong technical aptitude, including the ability to master multiple windows simultaneously. High School diploma or equivalent required. Customer Service Experience. Remote Contact Center Experience. Typing Skills: 30 WPM, with 90% Accuracy. Ability to listen to, interpret, and differentiate auditory information (e.g. others speaking) at normal speaking levels with or without correction. Ability to visually verify and read information and locate material, resources, and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.