Job description
What this role is about
Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while fostering a supportive, people-first work environment. We are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines. Provide professional, high-quality customer service on inbound and outbound calls. Accurately document and update customer information in internal systems. Verify and correct customer data as needed. Actively listen and provide clear, helpful solutions. Conduct outbound calls for surveys or client-specific outreach. Meet schedule adherence and performance expectations. Use performa
Requirements
High School Diploma or GED (verification required); U.S. Citizenship or minimum of 3 years permanent residency; Prior call center or customer service experience (preferred); Strong communication and multitasking skills; Basic computer proficiency (multiple systems/tabs); Ability to sit for extended periods; Ability to pass pre-employment testing, drug screen, and background investigation; Reliable non-cellular high-speed internet (fiber, DSL, or cable only) with minimum speeds of 50 Mbps download / 15 Mbps upload; Hotspots, satellite, or wireless internet are not permitted; Completion of a strict, multi-step security clearance process; In-person attendance required for fingerprinting and security processing at client location in Dallas, TX or Atlanta, GA; Must complete assessments.