Interested in working with data and machine learning? Do you have a passion for customer service? Join our Customer Engagement Technologies automation team in developing language solutions that power self-service and automation across Amazon.We are seeking an ML Data Associate to join our remote team who will independently drive data initiatives critical to measuring model accuracy and developing automation features.A successful candidate will own end-to-end data workflows, coordinate cross-functionally on mid-sized projects, and mentor peers while identifying process improvements.This role offers the opportunity to make measurable impact through high-quality projects that directly influence our ML model performance and automation capabilities.Key job responsibilitiesEffectively represent data based customer and associate behavior to improve automation workflowsParticipate in automation solutioning between cross functional teams and validate the launch of proposed solutionsDeliver results according to project schedules and quality while maintaining SLAs on velocity, productivity and qualityIndependently own and drive small to mid-sized data workstreams with minimal guidance, ensuring clear documentation and measurable outcomesLead cross-functional coordination between Operations, Policy, and Tech teams to execute data initiatives effectivelyAnalyze and interpret metrics to shape project decisions, while proactively monitoring quality standards and customer feedbackManage data tools independently, identifying improvement opportunities and suggesting process enhancementsMentor peers and champion process improvements within the team's scope of workTake full ownership of project outcomes while maintaining strong documentation standardsDrive regular updates and maintain clear communication channels with stakeholdersProactively identify and implement local process improvements to enhance team efficiency