The job is a remote job and is open to candidates in USA. Amazon is seeking a Senior Process Improvement Specialist to join their Cross Mile Continuous Improvement (XMCI) team. This role involves driving network-wide projects and facilitating kaizen events to deliver measurable improvements in safety, quality, people, and cost outcomes across NA Operations. Responsibilities: Partner with the XMCI scoping team to review kaizen-ready charters, validate event readiness, and ensure the problem statement, scope, baseline metrics, and business case are sound before committing to execution. Lead pre-event stakeholder engagement — aligning site leadership, process owners, and functional partners on event objectives, expectations, roles, and commitments well in advance of the event. Develop detailed event plans including agenda design, Lean tool selection, data requirements, logistics, and pre-work assignments tailored to the specific problem and site context. Assemble and confirm the right cross-functional team composition for each event — ensuring the right mix of decision-makers, subject matter experts, process owners, and frontline associates are in the room. Build trust and credibility with site leadership ahead of each event — demonstrating respect for local expertise, understanding of site-specific context, and clarity on what the event will and will not accomplish. Manage stakeholder expectations across multiple levels — from frontline participants to site GMs to senior leaders up to the VP level — ensuring alignment on objectives, timeline, and anticipated outcomes. Lead and facilitate kaizen events across multiple miles and business units within Amazon Stores — guiding cross-functional teams through structured problem-solving methodologies to deliver measurable improvements in safety, quality, people, and cost. Structure and manage the event agenda — teaching and applying the appropriate Lean tools and methodologies (value stream mapping, root cause analysis, 5 Why, fishbone diagrams, standard work, process flow analysis, waste walks, spaghetti diagrams, PDCA, and others) based on the nature of the problem. Guide teams through current state validation — leveraging the baseline data and root cause hypotheses from the charter while encouraging the team to verify and build on those findings through direct observation and analysis during the event. Facilitate productive dialogue, healthy conflict, and consensus-building among diverse stakeholders with competing priorities and perspectives — navigating group dynamics with confidence, empathy, and methodological discipline. Drive the team from problem understanding through solution development and implementation planning within the event timeframe — maintaining pace, focus, and energy while ensuring rigor is not sacrificed for speed. Lead the development of actionable implementation plans with clear owners, timelines, and success metrics — ensuring solutions are practical, sustainable, and owned by the people who will live with them after the event. Manage real-time event risks — adjusting scope, approach, or team dynamics as needed to keep the event on track and productive. Ensure all events are executed in alignment with XMCI methodology standards and reflect Amazon's commitment to Lean Excellence. Own the post-event close-out process — documenting event results, solutions implemented, projected financial and operational impact, and open action items in a clear, standardized format. Develop comprehensive sustainment plans in partnership with site leadership — defining who owns each improvement, how it will be monitored, what metrics will be tracked, and what triggers should prompt escalation if results begin to erode. Facilitate event report-outs to site leadership, XMCI leadership, and senior stakeholders — clearly communicating what was accomplished, what the projected impact is, and what is needed to sustain the results. Hand off validated event results and documentation to the XMCI analytics team for.