Job description
What this role is about
The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities: Effectively communicate in a clear and professional manner at all times. Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Requirements
Basic Qualifications: Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal). Ability to communicate correctly and clearly with all customers. Good comprehension skills – ability to clearly understand and state the issues customers present. Ability to concentrate – follow customers issues without distraction to resolution. Work successfully in a team environment as well as independently. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer. Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications. Preferred Qualifications: Logistics background and Experience in similar role. Proficient in Excel.